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"published": "2025-02-16T03:59:57Z",
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"content": "<p>What’s the saying? The purpose of a system is what it does? An Australian welfare system, originally intended to provide support to those in need, has been leading to their deaths lest a fix to avoid this threatens the profits of private service providers.</p><p>What happened to caring for people.</p><p>Rick Morton in The Saturday Paper, 15-21 Feb 2025. <a href=\"https://www.thesaturdaypaper.com.au/news/politics/2025/02/15/exclusive-ten-dead-after-welfare-glitch-ignored-government\" target=\"_blank\" rel=\"nofollow noopener\" translate=\"no\"><span class=\"invisible\">https://www.</span><span class=\"ellipsis\">thesaturdaypaper.com.au/news/p</span><span class=\"invisible\">olitics/2025/02/15/exclusive-ten-dead-after-welfare-glitch-ignored-government</span></a></p><p><a href=\"https://infosec.exchange/tags/AusPol\" class=\"mention hashtag\" rel=\"tag\">#<span>AusPol</span></a> <a href=\"https://infosec.exchange/tags/welfare\" class=\"mention hashtag\" rel=\"tag\">#<span>welfare</span></a> <a href=\"https://infosec.exchange/tags/ProfitsBeforePeople\" class=\"mention hashtag\" rel=\"tag\">#<span>ProfitsBeforePeople</span></a> </p><p>“Exclusive: Ten dead after welfare glitch ignored by government<br />The government was informed of a glitch that caused more than a thousand people to be cut off from welfare payments but ignored it for more than three years because halting it would harm private providers.<br />Rick Morton<br />is The Saturday Paper's senior reporter.<br />Computer programming errors that caused welfare recipients to be wrongly cut off from income support were first discovered years before departmental officials acted to fix them - but the system was not paused for fear it could hurt the profits of privatised<br />employment service providers. Documents released under freedom of information reveal the Department of Employment and Workplace Relations (DEWR) first picked up on the glitch in April 2020 but did nothing about it for more than three years.<br />Since then, the issue has cost more than $5 million in departmental resources and compensation. Ten welfare recipients died after having their income support payments wrongly cut off. Services Australia either cannot or will not say whether these deaths were the result of suicide or the destitution brought about by the incorrect cancellation of welfare. After each cancellation, there is a mandatory wait of four weeks before people are able to reapply for support.<br />An attempt to fix what is now being called the "initial bug" discovered in 2020 was finally made in October 2023 - long after it had sent some 1300 people further into poverty with more than 3400 incorrectly applied financial penalties - but that patch job directly led to a new error that did the same thing to a new set of recipients.<br />that give efecto the Coactor Taystem<br />Targeted Compliance Framework (TCF) was malfunctioning, yet another major problem arose, this time through the failure of human management.<br />As previously revealed by The Saturday<br />Paper, amendments to the Social Security (Administration) Act passed that month were supposed to give the secretary of DEWR the power to continue welfare payments if it appeared cancelling them would lead to undue financial hardship. Before then, the secretary had no discretion in the determination.<br />Despite this amendment, and an explanatory memorandum detailing the change, the new powers were never communicated to the delegates who were actually making the decisions. There was no consideration of the hardship circumstances of an additional 1000 welfare recipients because of this change.<br />The department warned former<br />employment minister Tony Burke of this new<br />› Income support errors ignored, Page 6”</p>",
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"en": "<p>What’s the saying? The purpose of a system is what it does? An Australian welfare system, originally intended to provide support to those in need, has been leading to their deaths lest a fix to avoid this threatens the profits of private service providers.</p><p>What happened to caring for people.</p><p>Rick Morton in The Saturday Paper, 15-21 Feb 2025. <a href=\"https://www.thesaturdaypaper.com.au/news/politics/2025/02/15/exclusive-ten-dead-after-welfare-glitch-ignored-government\" target=\"_blank\" rel=\"nofollow noopener\" translate=\"no\"><span class=\"invisible\">https://www.</span><span class=\"ellipsis\">thesaturdaypaper.com.au/news/p</span><span class=\"invisible\">olitics/2025/02/15/exclusive-ten-dead-after-welfare-glitch-ignored-government</span></a></p><p><a href=\"https://infosec.exchange/tags/AusPol\" class=\"mention hashtag\" rel=\"tag\">#<span>AusPol</span></a> <a href=\"https://infosec.exchange/tags/welfare\" class=\"mention hashtag\" rel=\"tag\">#<span>welfare</span></a> <a href=\"https://infosec.exchange/tags/ProfitsBeforePeople\" class=\"mention hashtag\" rel=\"tag\">#<span>ProfitsBeforePeople</span></a> </p><p>“Exclusive: Ten dead after welfare glitch ignored by government<br />The government was informed of a glitch that caused more than a thousand people to be cut off from welfare payments but ignored it for more than three years because halting it would harm private providers.<br />Rick Morton<br />is The Saturday Paper's senior reporter.<br />Computer programming errors that caused welfare recipients to be wrongly cut off from income support were first discovered years before departmental officials acted to fix them - but the system was not paused for fear it could hurt the profits of privatised<br />employment service providers. Documents released under freedom of information reveal the Department of Employment and Workplace Relations (DEWR) first picked up on the glitch in April 2020 but did nothing about it for more than three years.<br />Since then, the issue has cost more than $5 million in departmental resources and compensation. Ten welfare recipients died after having their income support payments wrongly cut off. Services Australia either cannot or will not say whether these deaths were the result of suicide or the destitution brought about by the incorrect cancellation of welfare. After each cancellation, there is a mandatory wait of four weeks before people are able to reapply for support.<br />An attempt to fix what is now being called the "initial bug" discovered in 2020 was finally made in October 2023 - long after it had sent some 1300 people further into poverty with more than 3400 incorrectly applied financial penalties - but that patch job directly led to a new error that did the same thing to a new set of recipients.<br />that give efecto the Coactor Taystem<br />Targeted Compliance Framework (TCF) was malfunctioning, yet another major problem arose, this time through the failure of human management.<br />As previously revealed by The Saturday<br />Paper, amendments to the Social Security (Administration) Act passed that month were supposed to give the secretary of DEWR the power to continue welfare payments if it appeared cancelling them would lead to undue financial hardship. Before then, the secretary had no discretion in the determination.<br />Despite this amendment, and an explanatory memorandum detailing the change, the new powers were never communicated to the delegates who were actually making the decisions. There was no consideration of the hardship circumstances of an additional 1000 welfare recipients because of this change.<br />The department warned former<br />employment minister Tony Burke of this new<br />› Income support errors ignored, Page 6”</p>"
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"updated": "2025-02-16T04:00:56Z",
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