A small tool to view real-world ActivityPub objects as JSON! Enter a URL
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request with
the right
Accept
header
to the server to view the underlying object.
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"published": "2025-04-25T17:42:20Z",
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"content": "<p>This morning an existing client texted me to ask about purchasing the extended warranty for the laptop they’re ready to buy. I don’t sell hardware, but I also don’t charge for this sort of pre-purchase assistance.</p><p>I know that I’ll make money setting up the laptop after the purchase. And I know that for the life of the laptop, this client is likely to call me for remote tech support. So I’m happy to take some time over a period of days answering questions about memory, storage, CPU types, brand preferences, and so forth. (I texted the client a list of recommended minimum specs several days ago).</p><p>Everything I’ve said above is standard customer care stuff. What I want to emphasize to you with this post is rapid availability. The client texted me at 9:05, and I didn’t see it for about a half hour. Whoops! As soon as I saw it, though, I replied. There’s a possibility that the client is in the store, or has a browser tab open ready to complete the purchase online. They need answers. Part of keeping your clients coming back is the seldom talked about attribute of availability.</p><p>(If you’re new to my posts, here’s a little background. I make most of my money every year doing on-site cybersecurity projects for public utilities, custom on-site training for network engineers, and solving specialized problems where the in-house expertise needs a brief boost. But that only happens a few times a year. For instance, my next trip is currently scheduled in August. To fill the time between the big revenue generating gigs, I do tech support for companies that are too small to have a full-time IT staff, and for residential customers. I’m not going to sit around and watch TV all day. I love doing this stuff. It’s fun for me).</p><p><a href=\"https://infosec.exchange/tags/CallMeIfYouNeedMe\" class=\"mention hashtag\" rel=\"tag\">#<span>CallMeIfYouNeedMe</span></a> <a href=\"https://infosec.exchange/tags/FIFONetworks\" class=\"mention hashtag\" rel=\"tag\">#<span>FIFONetworks</span></a></p><p><a href=\"https://infosec.exchange/tags/HelpDesk\" class=\"mention hashtag\" rel=\"tag\">#<span>HelpDesk</span></a> <a href=\"https://infosec.exchange/tags/TechSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>TechSupport</span></a> <a href=\"https://infosec.exchange/tags/RemoteSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>RemoteSupport</span></a></p>",
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"en": "<p>This morning an existing client texted me to ask about purchasing the extended warranty for the laptop they’re ready to buy. I don’t sell hardware, but I also don’t charge for this sort of pre-purchase assistance.</p><p>I know that I’ll make money setting up the laptop after the purchase. And I know that for the life of the laptop, this client is likely to call me for remote tech support. So I’m happy to take some time over a period of days answering questions about memory, storage, CPU types, brand preferences, and so forth. (I texted the client a list of recommended minimum specs several days ago).</p><p>Everything I’ve said above is standard customer care stuff. What I want to emphasize to you with this post is rapid availability. The client texted me at 9:05, and I didn’t see it for about a half hour. Whoops! As soon as I saw it, though, I replied. There’s a possibility that the client is in the store, or has a browser tab open ready to complete the purchase online. They need answers. Part of keeping your clients coming back is the seldom talked about attribute of availability.</p><p>(If you’re new to my posts, here’s a little background. I make most of my money every year doing on-site cybersecurity projects for public utilities, custom on-site training for network engineers, and solving specialized problems where the in-house expertise needs a brief boost. But that only happens a few times a year. For instance, my next trip is currently scheduled in August. To fill the time between the big revenue generating gigs, I do tech support for companies that are too small to have a full-time IT staff, and for residential customers. I’m not going to sit around and watch TV all day. I love doing this stuff. It’s fun for me).</p><p><a href=\"https://infosec.exchange/tags/CallMeIfYouNeedMe\" class=\"mention hashtag\" rel=\"tag\">#<span>CallMeIfYouNeedMe</span></a> <a href=\"https://infosec.exchange/tags/FIFONetworks\" class=\"mention hashtag\" rel=\"tag\">#<span>FIFONetworks</span></a></p><p><a href=\"https://infosec.exchange/tags/HelpDesk\" class=\"mention hashtag\" rel=\"tag\">#<span>HelpDesk</span></a> <a href=\"https://infosec.exchange/tags/TechSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>TechSupport</span></a> <a href=\"https://infosec.exchange/tags/RemoteSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>RemoteSupport</span></a></p>"
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"name": "Screenshot of text exchange with a client who asked if they should purchase the extended warranty on a new laptop. I said that I don't purchase the extended warranties, but I treat my laptops very gently, like glassware. I left the decision up to them.",
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