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"content": "<p>This year, I’m placing a renewed emphasis on growing the residential tech support part of my business. The evolution of my attitude toward residential tech support is an interesting story. Read on…</p><p>I licensed my company in 2003. In those early days I was desperate to generate income and find clients. I advertised on craigslist, mostly intending to get small business clients, but a lot of the calls I got were from residential users. I needed the money, and I was happy to make the appointments. Keep in mind that in 2003, these were house calls. I didn’t yet have a subscription to professional remote access software.</p><p>Cluttered homes. Dusty computers. Loud and aggressive dogs. I learned that residential clients often had unreasonable expectations about cost. I used to say, “Residential clients want hundred dollar service for ten dollars.” On the upside, though, residential clients expected to pay at the time of service. I’d walk out of their house with a check in hand, and in the startup days, cash flow was critical! So I kept doing it.</p><p>Later, as my business grew, I stopped doing residential work entirely. I had enough business clients that I didn’t need the residential business anymore.</p><p>Somewhere about that time, I had enough business clients with remote locations that I started paying for professional remote access software. A gray area developed: I was doing remote tech support for business workers in home offices. I asked myself, “Could I make money with remote tech support for non-business users at home?”</p><p>No toys to trip over. No nippy dogs. Hmmm… So I started advertising residential tech support again - remotely.</p><p>And I gotta tell ya, it’s fun. I totally enjoy it. It brings the customer such satisfaction and relief, and it’s like fixing a problem for a friend. </p><p>I’ve always charged my residential clients the same hourly rate as my business clients. No difference at all, and if you want to do this, it’s important to keep your rates up. Residential prospects often start by asking what it costs. My hourly rate is a filter that eliminates a lot of problems.</p><p>Anyway, I’m going to do a lot more marketing on the residential side and home office side. I added a new page to my website just for this purpose.</p><p>Did you or a loved one get a new computer for Christmas? Having problems with it in any way? I do residential and small business remote tech support. Sole proprietor, business licensed in Washington, insured. I'm your own personal help desk. More personal. Less frustrating.<br />8am to 5pm, US Pacific Time Zone.</p><p><a href=\"https://infosec.exchange/tags/HelpDesk\" class=\"mention hashtag\" rel=\"tag\">#<span>HelpDesk</span></a> <a href=\"https://infosec.exchange/tags/TechSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>TechSupport</span></a> <a href=\"https://infosec.exchange/tags/RemoteSupport\" class=\"mention hashtag\" rel=\"tag\">#<span>RemoteSupport</span></a> <a href=\"https://infosec.exchange/tags/Residential\" class=\"mention hashtag\" rel=\"tag\">#<span>Residential</span></a> <a href=\"https://infosec.exchange/tags/HomeOffice\" class=\"mention hashtag\" rel=\"tag\">#<span>HomeOffice</span></a></p><p><a href=\"https://fifonetworks.com/help-desk/\" target=\"_blank\" rel=\"nofollow noopener\" translate=\"no\"><span class=\"invisible\">https://</span><span class=\"\">fifonetworks.com/help-desk/</span><span class=\"invisible\"></span></a></p>",
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